compass cards™

Return Policy

CUSTOMER SERVICE

For any questions related to your order, contact orders@compass.cards

 

REFUND POLICY

Here's what we don't refund (or re-ship):

Here's what we do refund:

While we don't expect to process many, here's how we'll rock with it:

 

SALE ITEMS

Discounted items are final sale. We do not offer refunds for decks purchased with a discount or at sale pricing.

 

EXCHANGES

We'll replace decks if they arrive defective or damaged. This is a lose-lose-lose scenario (for you, for us, and for our fulfillment partners), so do anticipate some thoughtful questioning. Our aim isn't to interrogate you – our intention is to understand how this happened so that we can avoid it in the future. For the sad souls whose cards arrived a little banged up in transit (it happens, to people and cards alike), send us an email at orders@compass.cards with a picture, receipt, and detailed explanation of whatever else feels relevant. We'll make it right from there!

 

GIFTS 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. The awkward thing is: the only thing we sell........ is compass cards. You're better off regifting, tbh. "Omg, Becky, I saw this and just thought – it's you."

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. Awkwardly.

 

SHIPPING 
To return your product, reach out to orders@compass.cards for a good address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping over $50 worth of cards, consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. (That's a USPS/UPS/FedEx/carrier pigeon/Hedwig thing.)